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What does customer service mean to me?

Customers are my number one priority and should be the same for any business. Having good customer service policies and procedures in place is a must and all staff should know and follow them at all times. In saying that, so should the 'boss' as he/she should be setting good examples and 'walk the talk'. I have been involved in front line customer service since I was 16 when I started working in a supermarket as a check out operator (37 years ago). At the age of 23, I became an Assistant Manager for a large retail store, and then it became my...

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